Privacy Policy – Dabang Tea

Last Updated: 30-06-2025

At Dabang Tea, we care about your privacy, your data, and your trust. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us. We follow Pakistan’s local laws and ensure that your information is secure and never misused.

1.Information We Collect

When you use our website or place an order, we may collect the following:

Your name, phone number, and delivery address
Your email (if you subscribe or contact us)
Once verified, we’ll ship a replacement at no extra cost
Device information (for website analytics)

2. How We Use Your Information

Your data is used for:

Processing and delivering your orders
Sending order updates (via SMS or email)
Responding to your questions
Improving our website and customer service
Marketing (only with your consent)

Note :

We never sell your data to any third party. Your trust is our priority.

3. Return & Refund Policy

We only accept returns if:

You received a damaged or wrong product
You report the issue within 24 hours of delivery
The product is unused and sealed

Once we receive the returned item and inspect it, your refund will be processed within 7 working days.

Please note:

Opened tea packs cannot be returned
Shipping fees are non-refundable
Cash on Delivery (COD) refunds may be issued as store credit

4. Cancellation Policy

You can cancel your order before it is shipped by contacting our support team.
Once the order is dispatched, cancellation is no longer possible.

5. Cookies & Tracking

We use cookies (small data files) to improve website speed, user experience, and product suggestions. You can disable cookies anytime through your browser settings.

6. Third-Party Tools

Our website may use third-party services like Google Analytics or payment gateways. These tools help us process payments or understand how users interact with our website.